We want you to be completely satisfied with your purchase from Authentic Medical Services BV

If for any reason you are not satisfied, you can return your product within 30 days of receipt. Below are the steps for our returns process, with a processing time of 12 business days.

Step 1: Submit a return request

1.1. Contact us within 30 days of receiving your product at support@authenticmedicalservices.com or +31680226082 to submit your return request.
1.2. In your message, please include your order number, the product you wish to return, and the reason for the return.

Step 2: Receive return instructions

2.1. After receiving your return request, we will send you a confirmation and return instructions within 2 business days.
2.2. You will receive a returns form and a returns label that you can use to return the product to us.

Step 3: Return product

3.1. Carefully package the product, preferably in the original packaging, along with the completed returns form.
3.2. Stick the return label on the package and send it back to the address stated on the return label.
3.3. Please ensure you retain proof of postage until we have processed your return.

Step 4: Processing the return

4.1. After receiving your return, we will send you a confirmation of receipt by email.
4.2. We will process your return within 12 business days of receiving the returned product. This means we will check the product for condition and completeness.

Step 5: Refund or exchange

5.1. If your return meets our return policy, we will initiate the refund or exchange.
5.2. Refund: We will refund the amount of your purchase, including the original shipping costs, using the same payment method you used to place your order. The refund will be processed within 5 business days of your return being processed. Please note that, depending on your bank, it may take a few days for the funds to appear in your account.
5.3. Exchange: If you have chosen an exchange, we will send you the replacement product. You will receive an email confirmation once the replacement product has been shipped.
5.4. You will be responsible for the costs of returning the product.
The address for returns: Molensingel 73, 6229 PC, Maastricht.

Return Policy

- The product must be unused, undamaged and in its original packaging.
- The return form must be completed in full and enclosed.
- Some products, such as medical devices that are not suitable for return for hygiene or health reasons, cannot be returned if the seal is broken. This will be clearly indicated in the product information.

Contact information

If you have any questions about the return process, please contact our customer service at:

AMS Webshop - Authentic Medical Services BV
Molensingel 73
6229 PC, Maastricht
support@authenticmedicalservices.com

We strive to provide you with the best possible service and hope you are satisfied with your purchase and our returns process.